Do I need an online account to use the website?
No - Anyone can view our products and download a digital PDF version of our catalog. To access additional features, like product purchasing, you will need to sign up for a new account and obtain a username and password
How can I obtain a User ID and Password?
Go to the Sign Up page. Please submit all required fields and a Customer Care Specialist will contact you within 1-2 business days.
Is there a minimum quantity for one order?
No – There is no minimum quantity per order.
What happens to my online order when it has been sent?
Your order is immediately transmitted to our Order Entry Department for processing. A confirmation is sent to your email address letting you know we have received your order. Blank headwear orders received before 2:00 p.m. CT will ship the same day, subject to inventory availability. You will be notified of any delays or changes.
How can I change my account information?
After signing in, go to your Account Dashboard page to see all available account management options.
How can I add shipping addresses?
After signing in, go to Address Book and click the "Add New Address" button. A new shipping address can also be added while placing an order.
Can I see my previous orders?
Yes - Up to 100 of your most current orders are available to view. To view them, visit the Account Dashboard and click "My Orders" on the left sidebar.
How can I find my sales rep?
Our reps are specific to geographic regions of the country, please select " Where to Buy" to find the rep contact near you.
What is your return policy?
If you’re not satisfied with your order, please
contact us, we want to make it right. Our Customer Care Specialists are available to work with you to find
Stock/Catalog Orders: We have a No Hassle Return Policy. You are welcome to return stocked items for any reason within 30 days of your purchase. There is no restocking fee and we’ll refund you the full cost of the caps. We ask that product you're returning has not been further decorated.